Merbridge is dedicated to providing superior customer service, with a helpful, thankful attitude, every day, with every customer!
Merbridge Networks support agreements are designed to save you time and money, and are available in a variety of packages designed to accommodate the different levels you need!
As a voice and data networks leader with over 15 years of experience, Merbridge Networks (Merbridge) has acquired a deep understanding of what it takes to accomplish a successful solution implementation and maintain a quality system. This knowledge has been garnered and refined over the years in numerous different deployment scenarios for customers small, medium, and large. Today Merbridge is a confident leader that consistently brings complex local, national, and global projects to successful completion.
By employing practiced and proven methods, Merbridge’s Technical Services Organization (TSO) services are accomplished correctly the first time, saving you time, money, and worry. Whether for a one-time solution implementation or a long-term maintenance contract, the goal always remains to help you realize the best value for your investment.
Merbridge’s TSO service agreements are available in a variety of plans designed to accommodate the different levels needed by each customer. With your chosen service, you will be able to call Merbridge’s Help Desk to report incidents within the terms of the agreement. In addition, monitoring services are often included in Merbridge TSO service agreements so that Merbridge can respond proactively to alarms coming from customer systems (monitoring licenses are part of select TSO service agreement entitlements). Merbridge will resolve the majority of incidents quickly and efficiently by remote access. Where issues cannot be resolved, Merbridge’s TSO will dispatch a technician to site in one of our company vehicles.
Peace of mind is at the core of every good service. To get it you need to be sure that the most important details of your voice and data network will be taken care of properly, accurately, and on time. This assurance can come only from a service provider that truly understands your needs, the project at hand, and the strengths and weaknesses of each element.
To reach Merbridge’s TSO and the TSO Help Desk, please call our office or e-mail us today! To make things simple and efficient when working with Merbridge, we offer live, human answer during office hours and a simple to use, yet powerful speech auto attendant outside of office hours. This makes working with Merbridge simple and efficient!