ENERGY HYDRO & UTILITIES

Our hydro and utility clients benefit from our 24/7 coverage. Merbridge support is
truly anytime, all-the-time, as we ensure our clients are always available to their
customers via the phone. If there are multi-point failures, inclement weather, or if
PRI trunks are cut, Merbridge's equipment and software design ensure customers can
still get through.

Clients come to us to create robust and resilient communication solutions. Merbridge
has extensive experience integrating Mitel systems with:

• Outage Management (OMS)

• Geographic Information (GIS, Customer Information)

• CIS/CRM

• Billing and payment IVR (such as Harris Northstar)
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We are also experts in combining and streamlining multiple systems. This is especially
beneficial when two or more energy companies merge or want to take advantage of
utilizing one call centre.

Let us and the Mitel IVR systems handle routine tasks such as providing account
balances and taking credit card payments, allowing your customer service agents to
focus on more complex customer issues.